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Billing

Understanding Your Invoice

Updated

Your MyDomains.tech invoice is straightforward, but this guide explains what each section means and answers the most common billing questions.

Reading your invoice

Every invoice includes:

  • Invoice number: a unique reference number for this charge
  • Billing date: the date the invoice was generated
  • Due date: when payment is expected (usually the same as the billing date for automatic payments)
  • Line items: each product or service you’re being charged for
  • Subtotal, tax, and total: the breakdown before and after applicable taxes

Common line items explained

Domain registration or renewal

Format: Domain Registration: yourdomain.com - 1 year

This is the annual fee to register or renew your domain name. Domain registrations are billed annually. The renewal date is 12 months (or your chosen term) after the original registration date.

Note: Domain registrations are non-refundable once the domain has been registered with the registry.

Hosting plan

Format: Business Hosting Plan - Monthly or Starter Hosting - Annual

This is your recurring hosting subscription. Monthly plans renew on the same day each month. Annual plans renew on the same date each year and typically include a discount over paying monthly.

Email service

Format: Microsoft 365 Business Basic - 2 users

Email plans are billed per user, per month. If you add or remove users mid-cycle, your next invoice will reflect the adjusted user count.

Add-ons and extras

Any additional services (such as SSL certificates for non-hosted domains, additional storage, or migration services) appear as separate line items.

How automatic billing works

By default, all services are set to auto-renew. Here’s how the timing works:

  1. 7 days before renewal: You’ll receive a reminder email with the upcoming charge amount
  2. On the renewal date: Your saved payment method is charged automatically
  3. Invoice sent: You’ll receive an email with the invoice PDF

If a payment fails, you’ll receive an email immediately. You have 7 days to update your payment method before services are suspended.

How to disable auto-renew

If you don’t want a service to auto-renew:

  1. Log in to your client area
  2. Go to Billing > My Services
  3. Click on the service you want to change
  4. Toggle Auto-Renew to off

You’ll still be able to manually renew the service before it expires.

Changing your payment method

  1. Log in to your client area
  2. Go to Billing > Payment Methods
  3. Add a new credit card or update your existing one
  4. Set the new card as your default if required

We accept Visa, Mastercard, American Express, and PayPal.

Requesting a refund

We offer a 30-day money-back guarantee on all hosting plans. To request a refund:

Domain registrations are non-refundable. Email plan refunds are handled on a case-by-case basis.

Questions about a charge?

If you see something on your invoice you don’t recognize, contact us or open a billing ticket. We’re happy to walk through it with you.

Frequently asked questions

When am I charged for a renewal?
We email a reminder 7 days before the renewal date, then charge your saved payment method on the renewal date itself and email you the invoice PDF. If a payment fails you have 7 days to update your card before services are suspended.
Can I get a refund on a domain registration?
No. Domain registrations are non-refundable once the domain has been registered with the registry, because the registry fee is charged to us immediately and cannot be reversed. Hosting plans are covered by our 30-day money-back guarantee.
How do I turn off auto-renew?
Log in to your client area, go to Billing then My Services, click the service you want to change, and toggle Auto-Renew off. You can still renew that service manually at any time before it expires.
What payment methods do you accept?
Visa, Mastercard, American Express, and PayPal. You can add or change your default payment method under Billing then Payment Methods in your client area.
Why is my invoice a different amount than last month?
The most common reasons are a mid-cycle plan upgrade billed at a prorated rate, a change in the number of email users, a domain renewal falling in that cycle, or an annual plan renewing at the annual rate. Each charge appears as its own line item.